Support
Need help? Write to soporte@ritvo.app with your device model and Ritvo’s version (Settings › About). We answer in English or Spanish.
What Ritvo is
Ritvo brings together matches, statistics and the teams you follow with the IPTV lists from your own subscription. Ritvo doesn’t sell, include or recommend any lists or channels. To watch TV you need a list from a provider you have a lawful service with.
Frequently asked questions
How do I add my list?
In the TV tab, tap “Add List”. Paste the link to an M3U list, or type the Xtream access details (server, username and password) your provider gave you. The password is kept in your device’s Keychain.
How do I get my list on Apple TV?
Add it on your iPhone or iPad with “Sync with iCloud” on (Settings › iCloud). Open Ritvo on Apple TV with the same Apple ID and the list will be there to install without typing anything.
A channel won’t play
- Check whether the channel works in another app or on your provider’s website: if it doesn’t there either, the problem is the server.
- Try another quality of the same channel (FHD, HD, SD) from the player.
- Update the list with the arrow next to “+”: providers often change addresses.
- Some providers limit how many devices can watch at once.
The TV guide is empty or out of date
The guide comes from your provider. In Apple TV Settings, “Update Guide Now” reads it again; on iPhone, update the list. If your provider has no guide, Ritvo can’t make one up.
What is the synced scoreboard?
IPTV broadcasts usually run late. Ritvo can show the score and statistics at the pace of your picture, without spoiling goals: with your Apple TV on the same network, or by scanning the scoreboard clock on your TV with the camera.
Ritvo Pro: restore, change or cancel
- Restore: on the Ritvo Pro screen, tap “Restore Purchases” with the Apple ID you subscribed with.
- Cancel or change plan: on iPhone, Settings › your name › Subscriptions › Ritvo. Apple handles it.
- Refunds: Apple handles them at reportaproblem.apple.com.
The app closed or was slow: how do I send you the report?
Ritvo keeps a technical report of each unexpected exit or freeze on your device. On iPhone or iPad, go to Settings › Diagnostics › Crash and Performance Reports and tap “Share All” to email it to us. Nothing is sent unless you share it.
What data does Ritvo collect?
None. We explain it in the privacy policy.
Contact
Email: soporte@ritvo.app.