Privacy Policy
In short: Ritvo has no accounts, no server of its own and no tracking. What you set up stays on your device or in your private iCloud, encrypted, where we can’t read it. The free version for iPhone and iPad shows non-personalised ads from Google AdMob, which receives some technical data to show them; Ritvo Pro has no ads.
Who is responsible
Ritvo is an app by Daniel. For any privacy question, write to soporte@ritvo.app.
What Ritvo is
Ritvo is a sports app and a player for IPTV lists. It includes no channels or broadcasts: it plays the lists you add, from your own subscription with your provider.
What stays on your device
- Your IPTV lists (address, channels, categories and PIN). Each list’s username and password are kept in the device’s Keychain.
- Your preferences: favourite channels, the teams and competitions you follow, channel history and settings.
- Temporary copies: images (crests, logos) and, if you use the live buffer, a few minutes of the channel you are watching. They are removed automatically.
- Crash and performance reports: when the app closes suddenly or runs slowly, the system (MetricKit, on iPhone and iPad) or the app itself (on Apple TV) leaves a technical report. It holds app and device data (version, system, memory, where the code failed), not personal data. It is kept only on your device; you can read and delete it in Settings › Diagnostics, and it reaches us only if you choose to share it.
What leaves your device, and where it goes
| Destination | What is sent | Why |
|---|---|---|
| Your IPTV provider’s server | Your username and password for that list, and the requests for channels and guide | To download your list and play your channels. It goes straight to your provider, through no Ritvo server. |
| ESPN | Requests for matches, statistics and crests, with no data about you | To show sports data. |
| YouTube | Requests for thumbnails; tapping a highlight opens YouTube | The competitions’ official highlights. What you do on YouTube is covered by Google’s policy. |
| Google (AdMob and its consent tool), only without Ritvo Pro, on iPhone and iPad | Your IP address (and, from it, an approximate location), technical data about the device and the app, which ads are shown and whether you tap them, and diagnostics from its SDK. Nothing about what you watch, follow or play in Ritvo | To show non-personalised ads, measure them and prevent fraud, and remember your consent choice. Google acts under its privacy policy and explains how it uses data from apps that use its services. |
| Your private iCloud (Apple) | Your lists, favourites, follows and some settings, encrypted | To have them on your other devices. You can turn it off in Settings › iCloud. We can’t read them. |
| Your local network | The match state between your iPhone and your Apple TV | To follow a match on both at once. It doesn’t leave your home. |
Camera
If you scan your TV to sync a match, the camera reads the scoreboard clock. Images are processed on the device and are never saved or sent.
Notifications
Match reminders are scheduled on your device. We use no notification server.
Ritvo Pro
The subscription is handled by Apple with your Apple ID. Ritvo only receives, on your device, Apple’s confirmation that you are Pro; we never see your payment details. You can cancel it in your Apple ID settings, under Subscriptions.
Ads
The free version of Ritvo for iPhone and iPad shows discreet ads from Google AdMob: one in each match page and a card, labelled «Ad», every few rows of Matches. Never in the player, on a live channel or over the video. There are no ads on Apple TV.
- Always non-personalised. We ask Google not to personalise any ad. Ritvo doesn’t ask to track you (App Tracking Transparency), so it has no access to your device’s advertising identifier and doesn’t follow you across apps or websites. We also turn off the SDK’s use of the device’s location and of the app’s own identifier for ads.
- Consent. In the European Economic Area, the UK and Switzerland, you will see Google’s consent message before the first ad. You may accept or not: if you don’t, you may still see limited ads. You can change your choice at any time in Settings › Advertising › Ad Privacy Options.
- What Google receives is in the table above. Ritvo sends it nothing of its own (not your lists, your channels or the matches you follow).
- With Ritvo Pro there are no ads and neither of Google’s SDKs starts.
Links to other services
«Where to Watch» may link to a TV service’s website, sometimes with a Ritvo affiliate code. The link sends no data about you; what you do on that website is covered by its own policy.
What we don’t do
- We have no user accounts and no database with your data.
- We don’t sell data. The only third party that receives data for advertising is Google, as explained under «Ads».
- We use no analytics or tracking tools, and there are no personalised ads.
- We ourselves collect no one’s data, children’s included.
Reports you share with Apple
If “Share With App Developers” is on in your device’s settings, Apple may send us anonymous crash reports. You choose this in Settings › Privacy & Security › Analytics & Improvements.
Your rights
Since we keep no data about you, there is nothing of ours to access, correct or delete. For the ads’ data, you can change your consent in Settings › Advertising and exercise your rights with Google through its privacy policy. To remove everything from Ritvo, delete the app and, if you use iCloud, its data in your Apple ID’s iCloud settings. For any question or complaint, write to soporte@ritvo.app. You can also complain to the Spanish Data Protection Agency (aepd.es) or your local authority.
Changes
If what Ritvo does with data changes, we will update this page and its date before releasing the version that changes it.